{"id":17839,"date":"2023-04-21T18:18:41","date_gmt":"2023-04-21T18:18:41","guid":{"rendered":"https:\/\/www.bitnovo.com\/blog\/?p=17839"},"modified":"2023-04-21T18:18:41","modified_gmt":"2023-04-21T18:18:41","slug":"my-bitnovo-account-has-been-denied-what-should-i-do-now","status":"publish","type":"post","link":"https:\/\/www.bitnovo.com\/blog\/en\/my-bitnovo-account-has-been-denied-what-should-i-do-now","title":{"rendered":"My Bitnovo account has been denied, what should I do now?"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Tiempo de lectura:<\/span> <span class=\"rt-time\"> &lt; 1<\/span> <span class=\"rt-label rt-postfix\">minuto<\/span><\/span><p><span style=\"font-weight: 400;\">If you have gone through the process of verifying your account and were not successful, it may have been due to the following reasons: <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Another reason why your KYC verification may have failed is that the documents presented are illegible, and your identity was denied. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In these cases, we recommend trying again with some other documentation or the most recent documentation possible. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you re-upload the documents and the errors continue to appear, you will have to contact support.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To <\/span> <span style=\"font-weight: 400;\">contact support, you will need to send an email from your account stating that you are unable to verify your account. This way, they will get in touch with you to see the steps to follow. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">How to contact support?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can access <\/span><a href=\"https:\/\/www.bitnovo.com\/help\"><span style=\"font-weight: 400;\">Bitnovo.com\/help<\/span><\/a><span style=\"font-weight: 400;\"> to leave a message, and they will get in touch with you to solve any problem you may have and help you verify your account. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Tiempo de lectura:<\/span> <span class=\"rt-time\"> &lt; 1<\/span> <span class=\"rt-label rt-postfix\">minuto<\/span><\/span>If you have gone through the process of verifying your account and were not successful, it may have been due to the following reasons: Another reason why your KYC verification may have failed is that the documents presented are illegible, and your identity was denied. In these cases, we recommend trying again with some other [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":17861,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[331],"tags":[],"class_list":["post-17839","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bitnovo-en"],"_links":{"self":[{"href":"https:\/\/www.bitnovo.com\/blog\/wp-json\/wp\/v2\/posts\/17839","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bitnovo.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bitnovo.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bitnovo.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bitnovo.com\/blog\/wp-json\/wp\/v2\/comments?post=17839"}],"version-history":[{"count":0,"href":"https:\/\/www.bitnovo.com\/blog\/wp-json\/wp\/v2\/posts\/17839\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bitnovo.com\/blog\/wp-json\/wp\/v2\/media\/17861"}],"wp:attachment":[{"href":"https:\/\/www.bitnovo.com\/blog\/wp-json\/wp\/v2\/media?parent=17839"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bitnovo.com\/blog\/wp-json\/wp\/v2\/categories?post=17839"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bitnovo.com\/blog\/wp-json\/wp\/v2\/tags?post=17839"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}