This privacy policy (hereinafter, the "Privacy Policy") applies both to the website hosted under the domain name www.bitnovo.com (hereinafter, the "Website") and the mobile application (the "App"), both owned by PRESSBROKERS, S.L., a commercial company whose trademark is "bitnovo®" and whose head office is at 46023-Valencia, on Calle Illa de Sardenya, nº1-bajo, with CIF nº B98346646, registered in the Mercantile Register of Valencia, vol. 9.334, pg.18, Inscription 1 with Sheet V-143.975 (hereinafter, indistinctly, "PRESSBROKERS" or "BITNOVO®") and under any subdomain or web pages dependent on it.

In accordance with current legislation on the Protection of Personal Data, bitnovo® informs the user(s) (hereinafter, the "Users") of the Website and the App about the Privacy Policy that will apply in the treatment of the personal data that the User provides, when using the services offered on the Website and/or in the App, by filling in the forms provided for that purpose, as well as in the interactions with bitnovo®.

In order to browse the Website and the App, it is not necessary for Users to reveal their personal data. However, in certain cases, bitnovo® may require certain data in order to offer the desired services.

The data provided by the User during the process of purchasing cryptocurrencies or through any type of interaction with bitnovo®, implies, without reservation, the knowledge and acceptance of this Privacy Policy, as well as the Conditions of Use, for what Users must validate the box enabled for that purpose in the process of purchasing cryptocurrencies.

Therefore, the User is recommended to read these legal texts carefully beforehand.


2.1. Personal data collection.

Whenever the User purchases cryptocurrencies, redeems coupons for cryptocurrencies, acquires a Bitcard card, exchanges cryptocurrency for legal currency and/or reloads his Bitcard with legal tender through the Website or our App, participates in a drawing or interact in some way with us, we collect personal data in order to manage the provision of services required.

The user and owner of the data is informed and gives his unequivocal consent to the incorporation of his data to the following automated files:

  • “Interactive services Users” and to the automated or non-automated processing.

  • "Users of Interactive Services" and the automated and non-automated treatment thereof, being bitnovo® responsible for the file and treatment. The use and purpose of the treatment is to manage the users who request the services provided by bitnovo® on the Website or in the App.

  • "Invoicing services" and the automated and non-automated processing thereof, being responsible for the bitnovo® file and treatment. The use and the end of the treatment is the billing related to the services provided by bitnovo® on the Website or in the App.

By filling in the following Forms, Users must provide the following information, which must be accurate and true:

  • PURCHASE OF CRYPTOCURRENCIES form: carry out the provision of the sale service to the user of the cryptocurrency chosen by him. Required information: Virtual wallet, phone number, e-mail address and credit card data or bank account data.

  • BITCARD CARD COMMERCIALIZATION form: carry out the service of sale of the Bitcard card to the User. Required information: Name, surname, e-mail address, telephone number, address and date of birth.

  • BITCARD CARD RECHARGE form: carry out the provision of the payment service by means of the deposit in the account, associated with the Bitcard card, of the User of the sale price, in legal currency, of the cryptocurrency sold. Required data: Bitcard card number, phone number, e-mail address.

  • VOUCHER'S EXCHANGE form: carry out the provision of the service of exchanging the vouchers acquired by the user for the cryptocurrency chosen by the user. Required information: name, surname and email address.

  • ATM'S PURCHASE INFORMATION REQUEST form: carry out the provision of the service to inform the user about the conditions of sale of Atms issuing exchangeable vouchers. Required information: Name, e-mail address, telephone number, company and province.

  • Form for BIG INVESTORS: carry out the provision of the sale service to the user of the cryptocurrency chosen by him, for amounts over € 50,000. Required information: Name, e-mail address, telephone number, company and province.

  • Form for CRYPTOCURRENCY PURCHASE . Carry out the provision of the purchase service to the user of the cryptocurrency, sold by it. Required information: name, surname, address, country, ID photograph, bank account number .

The personal data provided are absolutely confidential and will only be shared with third companies or entities when the management of your request requires it, upon request of authorization.

All the data requested in the aforementioned forms must be filled in on a mandatory basis so that bitnovo® can provide the requested service and can contact you and support you in the management of your request.

During the process of purchasing cryptocurrencies, additional economic or financial data (such as, for example, the number of your credit or debit card or bank account) may be requested in order to carry out the execution of the services.

Likewise, bitnovo® may also collect: information on the use by the User of the Website and the App, since browsering will provide information on your IP address, browser type, time of access and the addresses of the sites web from which the User has accessed, as well as the navigation data. Collecting this information allows bitnovo® to adapt the content, offer and navigation of each User to improve our services and their experience on the Website and in the App, identify possible fraudulent uses, as well as make statistics on the use and effectiveness of our Website and App.

The User, by providing bitnovo® with his or her personal data, will expressly consent, through the mechanism enabled for this purpose, that bitnovo® may process such data in the terms established in this Privacy Policy, which will constitute the legal basis for its treatment.

The user will respond, in any case, of the veracity of the data provided at any time, reserving bitnovo® the right to exclude from the registered services any User who has provided false data, without prejudice to the other actions that proceed in Law. The User must notify bitnovo® of any modification that may occur in the data provided.

The data voluntarily provided by the User during the use of our services will be included in a file owned by bitnovo® for its treatment with the purposes indicated in this Privacy Policy. In accordance with current legislation on the protection of personal data and, in particular, in the procedures prescribed in the Regulation (EU) 2016/679 of April 27, 2016, on the protection of individuals with respect to to the processing of personal data and to the free circulation of these data and repealing Directive 95/46 / EC (hereinafter, "RGPD"), bitnovo® will maintain the corresponding register of personal data processing activities.

bitnovo® has adopted the necessary technical and organizational measures to maintain the required level of security, according to the nature of the personal data processed and the circumstances of the treatment, in order to avoid, as far as possible, and always according to the state of the art, its alteration, loss, treatment or unauthorized access.

2.2. Purposes of the processing

bitnovo® will be able to treat the personal data of the Users with the following purposes:

  • Hiring of Products and Services.

    • Purchase of cryptocurrencies: Manage the contracting of the products and services offered through the Website and the App, as well as for the management of the contractual relationship between bitnovo® and the Users. During the hiring process, financial data (card or bank account) may be collected for the purpose of communicating them to the entities that manage the collection. This purpose responds to the free and legitimate acceptance of the legal relationship between the User and bitnovo® that implies the connection of this treatment with third-party files for the fulfillment of the specified purposes.

    • Bitcard card commercialization: Carry out the service of sending the Bitcard to the User.

    • Bitcard card recharge: Carry out the payment service by entering the account associated with the Bitcard of the User of the sale price, in legal currency, of the cryptocurrency sold.

    • Voucher's Exchange: Carry out the exchange service of vouchers purchased by the User for the cryptocurrency chosen by him.

    • Atm's purchase information: Carry out the provision of the service to inform the user about the conditions of sale of Atms issuing exchangeable vouchers.

    • Purchase of cryptocurrencies for large investors: carry out the provision of the sale service to the user of the cryptocurrency chosen by him, for amounts over 50.000€.

    • Sale of cryptocurrency: make the purchase of cryptocurrency to the customer, manage the contractual relationship between Bitnovo® and these, issuing invoices. During the purchase-sale process, personal and financial data (Bank account number) will be collected in order to carry out the transaction and transfer the funds to the account indicated by the customer.

  • Advertising of own Products and Services: bitnovo® may send its Users commercial communications related to advertising related to the services offered, in the terms established in section 3 of this Privacy Policy.

  • Profiling with external sources: bitnovo® will be able to create profiles based on information provided by third parties through marketing studies, techniques and statistical and segmentation procedures that allow the customization of the offer of services appropriate to the characteristics and needs of its Users. Such acceptance will not imply the making of automated decisions.

2.3. Data retention

bitnovo® informs its Users that their personal data will be kept for the time strictly necessary for the purposes of the treatment for whose use they have been provided, whenever the User has not revoked their consent and, in any case, following the principle of minimization of data contemplated in the applicable regulations.

Specifically, the personal data provided by the Users will be kept for the term determined on the basis of the following criteria: (i) legal obligation of conservation; (ii) duration of the contractual relationship and attention to any liabilities arising from this relationship; (iii) request for cancellation by the interested party in the cases in which it comes.

Consequently, when its use is not necessary, personal data will be blocked, remaining only available to the competent authorities during the time and for the legal purposes established in the applicable regulations. Once this period has elapsed, the same will be deleted.

2.4. Users' rights.

The User may exercise his rights of access, rectification, deletion and opposition, as well as the limitation and portability of their data, in compliance with the provisions of current data protection regulations. Taking into account that the exercise of these is very personal, it will be necessary for the affected party to prove their identity. The exercise of these rights must be made by written communication signed by the owner of the data, indicating his address, attaching a copy of his National Identity Card or other similar document, by contacting PRESSBROKERS, SL, to the following email dpo@bitnovo.com , or by sending written communication to the following postal address: 46023-Valencia, en la calle Illa de Sardenya, nº1-bajo.

Furthermore, the User may oppose the sending of bitnovo® commercial communications and withdraw his consent, without affecting the legality of the processing of his personal data for other purposes.

For the proper management of the treatment of personal data of its Users, bitnovo® has designated a Data Protection Delegate to whome they can go to resolve any question they may require, being able to contact via e-mail at: dpo@bitnovo.com .

bitnovo® informs its Users of the possibility they have of submitting a claim to the Spanish Agency for Data Protection, in case they understand that the correct assistance has not been obtained in the exercise of the rights mentioned in this section.

2.5. Data shared with third parties.

Can access the personal data of the Users: (i) employees authorized by bitnovo®, and (ii) those third parties or collaborators that provide services to bitnovo®, in order to manage the provision of services, as well as to comply with any legal requirements.

All data are treated with absolute confidentiality, not being accessible to third parties for different purposes for which they have been authorized.

bitnovo® will not share your personal information with any third party -distinct from the previous ones- without your permission, except in the case of requests for information duly authorized by the government authorities or should comply with the stipulations of any law, regulation, citation or court order.

Within the framework of the communications to third parties indicated in the previous paragraphs, international transfers of data may be made to third countries or international organizations, on which there is a decision of adequacy of the European Commission regarding them.

2.6. Third-party websites.

Some of the information published on our Website or in the App may redirect Users to third-party web pages, so that, if the User makes a purchase or registers on these web pages, it will be subject to their respective privacy policies. bitnovo® is not responsible for these web pages.

The function of the hyperlinks that appear on the Website is exclusively to inform the User about the existence of other sources of information on the subject on the Internet, where he can expand the information offered on this Website. bitnovo® will not be in any way responsible for the result obtained through such hypertext links.


bitnovo® informs its Users that, whenever they make a cryptocurrency purchase, they will proceed to verify their identity by sending e-mail and/or phone call and/or requesting their identity card.

On the other hand, bitnovo® may send commercial communications related to the products or services offered by bitnovo® or any of its collaborators to the Users, so far as he has expressly and specifically consented by validating the box enabled for this purpose or by any expression of express consent.

The User may renounce at any time to receive any type of commercial communication by sending an email to dpo@bitnovo.com stating such intention to resign. Also, this possibility will be offered to the User in every commercial communication received via e-mail.


As described in our Cookies Policy, we use cookies and similar technologies (for example, web beacons, pixels, ad tags and device identifiers) to recognize the User and/or his device/s in the different services and devices. We also allow third parties to use cookies in the way described in our Cookies Policy. You can control cookies through the configuration of your browser and other tools. The User may also block their activation from the start of navigation on the Website or the App so that bitnovo® won't use cookies or similar behavioral tracking technologies.


The services offered through the Website and the App are only available for adults. Therefore, those who do not comply with this condition must refrain from providing personal information on the Website or in the App to be included in the bitnovo® databases.


bitnovo® does not assume any responsibility resulting from the incorrect use of the information provided through its internet pages. Likewise, and with legal limits, it does not assume any responsibility for the lack of accuracy, integrity or updating of the data or information published on the Website or in the App.


bitnovo® is a trademark owned by PRESSBROKERS, S.L. registered in Spain with the number M3658597 and, therefore, protected in terms of its use by a third party different from its owner.


bitnovo® reserves the right to modify this Privacy Policy in accordance with the applicable legislation at any time, which it will duly inform on the Website and in the App, for which it recommends the User to periodically review them to be informed of how bitnovo® protects his information.